FAQ

  • Is a deposit required?

    Yes, a 50% non-refundable security deposit is required to reserve your event date. The remaining balance is due one week prior to event date. If you need to reschedule, we’re happy to accommodate a new date based on availability.

  • When is set up and clean up?

    Setup takes place on the day of your event, at least 2 hours before the start time. Cleanup is scheduled for the following day at 10:00 AM, but we’re happy to accommodate a time that works best for you.

  • Do you have insurance?

    Yes, we are fully insured. If your venue requires a Certificate of Insurance (COI), let us know in advance and we will provide one.

  • Do you provide tables and chairs?

    Yes, most of our party packages include a table and chairs.


  • Do you offer custom themes?

    Yes! You’re welcome to choose any theme at no additional cost.

  • Is there a delivery fee?

    Delivery is free within 10 miles of Chicago, IL (ZIP code 60641). For locations beyond that, a delivery fee will be included in your custom quote.

  • Do we need to wash linens before pick up?

    No, you do not need to wash any linens. All materials are thoroughly washed and disinfected before and after each use.